Terma & Polisi
At Genelife Natural, all orders are shipped in discreet packaging to protect your privacy. Orders received by 12pm EST will ship the same-day they are received. Shipping options include:
POSLAJU / SKYNET – RM 6.00 For Semenanjung Malaysia Orders & RM 10.00 For Sabah Sarawak Orders, Malaysia Only. Delivery time is typically between 2-3 business days.
EMS – GET THE SHIPPING RATE BY E-MAIL TO US, All Non-Malaysia. Orders Delivery time is typically between 5-7 business days. Available to all countries served by Genelife Natural . Please note: Orders may be subject to import duties and taxes, which are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions.
We accept below options of payment method:-
Bank-In / Transfer to our Maybank account: xxxxxxx under name Genelife Natural Sdn Bhd
Cheque / Money Order made payable to Genelife Natural Sdn Bhd and post or courier to No.77A, 1st Floor, Jalan BP 6/3, Bandar Bukit Puchong, 47100 Puchong, Selangor, Malaysia. We wil only process your order once we receive your payment.
Credit Card / Debit Card via PAYPAL . You will be charged 3.5% from your total order into payment for PAYPAL service fee and charge.
To exchange product in case of damaged merchandise or a broken tamper-resistant seal, an RMA (return merchandise authorization) is required. To request an RMA, contact: firstname.lastname@example.org.
An RMA may also be requested for products purchased within 30 days that are unopened with safety seals intact. Please note a standard 15% re-stocking fee will be applied to all returns.
Genelife Natural respects your privacy and personal information including your email address, shipping address, phone numbers, etc. will remain protected. We will never provide this information to any third party.
Genelife Natural provides a secure shopping cart with state-of-the-art security. All transactions use SSL encryption and your personal information and data never leave a secure server environment.
Information on this site is not meant to substitute for the advice of a physician or medical professional and should not be not used for diagnosing or treating a health problem or disease, or prescribing any medication. Please consult your physician before beginning any new diet, new supplement regimen, or modified exercise program. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.